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Cookie Policy

Cookies and Privacy Policy

When you visit our website, data about you is collected and used to customize and improve our content and to enhance the value of the advertisements shown on the site. If you do not want data to be collected, you should delete your cookies and refrain from further use of the website. How you delete them depends on which browser you are using, e.g. Chrome, Safari, IE etc., and on what device.

Guidance on deleting cookies:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Opera

Apple

Android

Windows 7

Flash cookies

Below, we set out in more detail what information is collected, its purpose and the third parties who have access to it.

Cookies

The website uses ‘cookies’, which are text files stored on your computer, mobile phone or other device in order to recognize it, remember settings, perform statistics and target advertisements. Cookies cannot contain harmful code such as viruses. If you delete or block cookies, advertisements may become less relevant to you and may appear more frequently. There may also be a risk of the website not functioning optimally or of your being unable to access some content.

The website contains cookies from third parties who may, to varying extents, include:

  • Google Analytics, Facebook, Magento, email programs

Personal data: general

Personal data means any kind of information to a greater or lesser extent attributable to you. When you use our website, we collect and process a number of such pieces of information. This happens, for example, when accessing content in the usual way, if you subscribe to our newsletter, take part in competitions or surveys, sign up as a user or subscriber, or otherwise use services or make purchases via the website.

We typically collect and process the following types of data: a unique ID and technical details of your computer, tablet or mobile phone; your IP address, geographical location and which pages you click on (your interests). Where you yourself give explicit consent to it and enter the details yourself, the following are also processed: name, telephone number, email address, address and payment details. This will typically be in connection with setting up a username or when making a purchase.

Security

We have taken technical and organizational measures to prevent your data being accidentally or unlawfully erased, published, lost, damaged, disclosed to unauthorized persons, misused or otherwise processed in breach of the law.

Purposes

The data is used to identify you as a user and to show you the advertisements most likely to be relevant to you, to record your purchases and payments, and to enable us to deliver the services you have requested, e.g. sending a newsletter. In addition, we use the data to optimize our services and content.

Storage Period

Data is stored for the time permitted by law, and we erase it when it is no longer necessary. The period depends on the nature of the data item and the reason for storing it. It is therefore not possible to state a general timeframe for the deletion of data.

Disclosure of data

Data about your use of the website, which advertisements you receive and (if any) click on, geographical location, sex and age segment etc will be disclosed to third parties to the extent these details are known. You can see which third parties are concerned in the ‘Cookies’ section above. The data will be used for targeting of advertising.

In addition, we make use of a number of third parties for storage and processing of data. These third parties process data exclusively on our behalf and may not use it for their own purposes.

Personal data such as name, email address etc. will be disclosed only if you give consent thereto. We only use data processors in the EU or in countries that can provide adequate protection for your data.

Access and Complaints
You have the right to be informed which items of personal data we process about you. Moreover, you may object at any time to our using the data. You may also retract your consent to the processing of data about you. If the data being processed about you is wrong, you have the right to have it corrected or deleted. Such requests may be directed to info@milcotec.com. Should you wish to complain about our processing of your personal data, you also have the option of contacting the Danish Data Protection Agency.

Publisher

The website is owned and published by:

Milcotec ApS, Urban Danmark ApS, Dairy Systems Danmark ApS
Kausager 6
6200 Aabenraa
Telephone: +45 88442244
Email: info@milcotec.com

Your consent applies to the following domains:

milcotec.com, milcotec.dk, urbandanmark.com, dairysystemsdanmark.dk

Delivery terms and costs

Shipping and delivery terms for Milcotec online shop - milcotec.com, apply for delivery to all types of customers - private, business, and public customers.

Delivery

We strive to send your order as soon as possible and you can therefore expect to have the item in hand within 3 - 14 working days after receiving the order confirmation.

* When ordering before 13.00 on weekdays: We strive to deliver your item the following weekday. - only applies to delivery in Denmark.

* When ordering Fridays after 13.00, as well as on Saturdays and Sundays: We strive to deliver your item on the following Tuesday. - only applies to delivery in Denmark

* Delivery to abroad, Bornholm and certain small islands is not covered by the goal of day-to-day delivery, as shipments to these areas can in some cases take several days.


Milcotec cannot be held responsible for delays with delivery companies.
Milcotec uses both a package distributor and a freight company.
All items are sent by PostNord, TNT or a freight company. We will usually use a package distributor (PostNord or TNT / Fedex) for packages under 20 kilos.
Packages more than 20 kilos, as well as pallets and dangerous goods are delivered with Freight company, TNT / Fedex.
All items are delivered only as long as stock lasts, and reservations are made for backorders and discontinued items.

You can contact us at info@milcotec.com or +45 23 35 40 95 for more info.
Reservations are always made for printing errors, stock management errors and price changes.

Incorrect address or not picked up package

If you write an incorrect address or fail to provide information that makes the delivery company unable to deliver your package, or if you do not pick up the package at your post office within the specified time, so that it is sent back to us, you will be liable for the cost for return shipping, - as well as new shipping costs, if we need to send the item to you again. It is your duty as a customer to check and make sure you have entered the correct information, so that the delivery company has the opportunity to deliver your package.

Please contact us at anne@milcotec.com or +45 23 35 40 95 as soon as possible if you have
discovered errors in your delivery information.

Delivery prices and collection from stock

Delivery costs may vary depending on the products you purchase and the total weight and size of the package.
Please note that several items on the same order, are not necessarily delivered at the same time, as we have items in both main warehouse and remote warehouse. At each product card you can always see if the product is in main warehouse or remote warehouse, there you can also find information about estimated delivery times.

Prices for delivery of packages in Denmark:

from DKK 155 per package

Prices for delivery of packages abroad:

from DKK 160 per package

Prices for delivery of pallets in Denmark:

from DKK 250 per pallet

Prices for delivery of pallets abroad:

from DKK 250 per pallet


All stock items can also be picked up directly at our address: Kausager 6, 6200 Aabenraa

For questions about delivery info and prices, please contact us at: anne@milcotec.com or +45 23 35 40 95