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Service - ENG

Our Service Team

Service of Lely and DeLaval milking robots, Dairymaster milking parlors and machines from Urban

Our service team consists of skilled specialists who can help you 24/7 all year round!

The engineer team is an important part of Milcotec’s business. The team is composed of workers with many years’ wide-ranging experience in the technical maintenance of machinery and milking robots, IT, communications etc. This expertise comes in very handy when the engineers go out to farms and need to locate a fault, for example, or get systems communicating properly.

Our engineers travel all over the country repairing and installing milking robots and equipment. One day they might be on the island of Bornholm, the next they might be on a farm in North Jutland, or even in Germany. Our engineers work closely with our workshop, which carries out repairs and maintains robots, spare parts etc.

We have a 24/7 duty roster all year round.

Milcotec’s engineers have a broad-ranging knowledge of Lely, Urban and Dairymaster, and they continually attend courses at the suppliers, so they are always up to date on the products and new technologies.

The service team consists of Martin Staak and Iver Mørk.

Martin is a trained Agricultural Machinery Mechanic and IT Engineer. He has worked at Milcotec for 10 years, having come to us from Lely in Germany.

Martin can be contacted on tel: +45 51 64 00 50 or e-mail: martin@milcotec.com

Iver can be contacted on tel: +45 51 70 20 16 or e-mail: iver@milcotec.com

Milcotec also sells chemical products and cleaning agents; if you are encountering challenges in this area, you can always ask the engineers for advice.

Please give us a warm welcome! We will strive to provide you with the best possible service!

Milcotec’s Team of Engineers - https://milcotec.com/eu/news/milcotecs-team-of-engineers.html

Delivery terms and costs

Shipping and delivery terms for Milcotec online shop - milcotec.com, apply for delivery to all types of customers - private, business, and public customers.

Delivery

We strive to send your order as soon as possible and you can therefore expect to have the item in hand within 3 - 14 working days after receiving the order confirmation.

* When ordering before 13.00 on weekdays: We strive to deliver your item the following weekday. - only applies to delivery in Denmark.

* When ordering Fridays after 13.00, as well as on Saturdays and Sundays: We strive to deliver your item on the following Tuesday. - only applies to delivery in Denmark

* Delivery to abroad, Bornholm and certain small islands is not covered by the goal of day-to-day delivery, as shipments to these areas can in some cases take several days.

Milcotec cannot be held responsible for delays with delivery companies.
Milcotec uses both a package distributor and a freight company.
All items are sent by PostNord, TNT or a freight company. We will usually use a package distributor (PostNord or TNT / Fedex) for packages under 20 kilos.
Packages more than 20 kilos, as well as pallets and dangerous goods are delivered with Freight company, TNT / Fedex.
All items are delivered only as long as stock lasts, and reservations are made for backorders and discontinued items.

You can contact us at info@milcotec.com or +45 23 35 40 95 for more info.
Reservations are always made for printing errors, stock management errors and price changes.

Incorrect address or not picked up package

If you write an incorrect address or fail to provide information that makes the delivery company unable to deliver your package, or if you do not pick up the package at your post office within the specified time, so that it is sent back to us, you will be liable for the cost for return shipping, - as well as new shipping costs, if we need to send the item to you again. It is your duty as a customer to check and make sure you have entered the correct information, so that the delivery company has the opportunity to deliver your package.

Please contact us at anne@milcotec.com or +45 23 35 40 95 as soon as possible if you have
discovered errors in your delivery information.

Delivery prices and collection from stock

Delivery costs may vary depending on the products you purchase and the total weight and size of the package.
Please note that several items on the same order, are not necessarily delivered at the same time, as we have items in both main warehouse and remote warehouse. At each product card you can always see if the product is in main warehouse or remote warehouse, there you can also find information about estimated delivery times.

Prices for delivery of packages in Denmark:

from DKK 155 per package

Prices for delivery of packages abroad:

from DKK 160 per package

Prices for delivery of pallets in Denmark:

from DKK 250 per pallet

Prices for delivery of pallets abroad:

from DKK 250 per pallet

All stock items can also be picked up directly at our address: Kausager 6, 6200 Aabenraa

For questions about delivery info and prices, please contact us at: anne@milcotec.com or +45 23 35 40 95