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Customer Service

Luma Delivery and Returns

We hope you love shopping with Luma. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with Luma late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).

Shipping and Delivery
Merchandise total * STANDARD
5—7 day shipping **		 PRIORITY
2—3 day shipping **		 OVERNIGHT
Next business day **
Up to $200 $16 $26 $33
$200.01—500.00 $21 $31 $38
$500.01—1000.00 $29 $39 $46
Over $1000.00 $34 $44 $51

*before tax and additional charges
**after processing if ordered by 12:00 noon PST

Returns and Replacements

We want you to be completely happy with your Luma order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Returning Gifts

When returning a gift, a Luma Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Luma store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Luma Gift Card.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Luma order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Luma to process your return.

Delivery terms and costs

Shipping and delivery terms for Milcotec online shop - milcotec.com, apply for delivery to all types of customers - private, business, and public customers.

Delivery

We strive to send your order as soon as possible and you can therefore expect to have the item in hand within 3 - 14 working days after receiving the order confirmation.

* When ordering before 13.00 on weekdays: We strive to deliver your item the following weekday. - only applies to delivery in Denmark.

* When ordering Fridays after 13.00, as well as on Saturdays and Sundays: We strive to deliver your item on the following Tuesday. - only applies to delivery in Denmark

* Delivery to abroad, Bornholm and certain small islands is not covered by the goal of day-to-day delivery, as shipments to these areas can in some cases take several days.


Milcotec cannot be held responsible for delays with delivery companies.
Milcotec uses both a package distributor and a freight company.
All items are sent by PostNord, TNT or a freight company. We will usually use a package distributor (PostNord or TNT / Fedex) for packages under 20 kilos.
Packages more than 20 kilos, as well as pallets and dangerous goods are delivered with Freight company, TNT / Fedex.
All items are delivered only as long as stock lasts, and reservations are made for backorders and discontinued items.

You can contact us at info@milcotec.com or +45 23 35 40 95 for more info.
Reservations are always made for printing errors, stock management errors and price changes.

Incorrect address or not picked up package

If you write an incorrect address or fail to provide information that makes the delivery company unable to deliver your package, or if you do not pick up the package at your post office within the specified time, so that it is sent back to us, you will be liable for the cost for return shipping, - as well as new shipping costs, if we need to send the item to you again. It is your duty as a customer to check and make sure you have entered the correct information, so that the delivery company has the opportunity to deliver your package.

Please contact us at anne@milcotec.com or +45 23 35 40 95 as soon as possible if you have
discovered errors in your delivery information.

Delivery prices and collection from stock

Delivery costs may vary depending on the products you purchase and the total weight and size of the package.
Please note that several items on the same order, are not necessarily delivered at the same time, as we have items in both main warehouse and remote warehouse. At each product card you can always see if the product is in main warehouse or remote warehouse, there you can also find information about estimated delivery times.

Prices for delivery of packages in Denmark:

from DKK 155 per package

Prices for delivery of packages abroad:

from DKK 160 per package

Prices for delivery of pallets in Denmark:

from DKK 250 per pallet

Prices for delivery of pallets abroad:

from DKK 250 per pallet


All stock items can also be picked up directly at our address: Kausager 6, 6200 Aabenraa

For questions about delivery info and prices, please contact us at: anne@milcotec.com or +45 23 35 40 95