Milcotec COVID 19 status

Milcotec COVID 19 status

2 March 2020
Milcotec COVID 19 status

Dear Customers and Business Partners

 

At Milcotec we take the situation with COVID-19 virus outbreak seriously. We do our best to prevent any potential risks and effects on Milcotec employees, our families, customers and business partners. We encourage you to stay at home if possible and to choose internet and online shopping. If you are unable to find parts you are looking for at www.milcotec.com, you can always call to us at: +45 23354095 or write to us at: anne@milcotec.com directly!

We follow the guidelines from Danish authorities and have taken all the recommended steps as a socially responsible company.

 

We are still ready to answer your questions by phone and e-mail

If you have any questions about our products or are looking for a professional advice, don’t hesitate to contact us as usual – we are ready at the phones from office and at home. We are doing our best to maintain the same high level of service.

 

We have all the parts you need in stock

Our stocks are full, and we are ready to ship your orders as soon as needed. Our warehouse employees are using recommended anti-virus protection and desinficate frequently their working places to prevent the unnecessary risks of virus spreading.

 

Service visits and technicians

It is still possible to arrange a service visit to your farm. Our technicians are instructed in hygiene and anti-virus rules and generally follow the recommendations from the relevant authorities. Please keep a polite distance when talking with our technicians and service specialists.

 

Thank you for understanding and stay safe.

Your Milcotec Team.

Delivery terms and costs

Shipping and delivery terms for Milcotec online shop - milcotec.com, apply for delivery to all types of customers - private, business, and public customers.

Delivery

We strive to send your order as soon as possible and you can therefore expect to have the item in hand within 3 - 14 working days after receiving the order confirmation.

* When ordering before 13.00 on weekdays: We strive to deliver your item the following weekday. - only applies to delivery in Denmark.

* When ordering Fridays after 13.00, as well as on Saturdays and Sundays: We strive to deliver your item on the following Tuesday. - only applies to delivery in Denmark

* Delivery to abroad, Bornholm and certain small islands is not covered by the goal of day-to-day delivery, as shipments to these areas can in some cases take several days.


Milcotec cannot be held responsible for delays with delivery companies.
Milcotec uses both a package distributor and a freight company.
All items are sent by PostNord, TNT or a freight company. We will usually use a package distributor (PostNord or TNT / Fedex) for packages under 20 kilos.
Packages more than 20 kilos, as well as pallets and dangerous goods are delivered with Freight company, TNT / Fedex.
All items are delivered only as long as stock lasts, and reservations are made for backorders and discontinued items.

You can contact us at info@milcotec.com or +45 23 35 40 95 for more info.
Reservations are always made for printing errors, stock management errors and price changes.

Incorrect address or not picked up package

If you write an incorrect address or fail to provide information that makes the delivery company unable to deliver your package, or if you do not pick up the package at your post office within the specified time, so that it is sent back to us, you will be liable for the cost for return shipping, - as well as new shipping costs, if we need to send the item to you again. It is your duty as a customer to check and make sure you have entered the correct information, so that the delivery company has the opportunity to deliver your package.

Please contact us at anne@milcotec.com or +45 23 35 40 95 as soon as possible if you have
discovered errors in your delivery information.

Delivery prices and collection from stock

Delivery costs may vary depending on the products you purchase and the total weight and size of the package.
Please note that several items on the same order, are not necessarily delivered at the same time, as we have items in both main warehouse and remote warehouse. At each product card you can always see if the product is in main warehouse or remote warehouse, there you can also find information about estimated delivery times.

Prices for delivery of packages in Denmark:

from DKK 155 per package

Prices for delivery of packages abroad:

from DKK 160 per package

Prices for delivery of pallets in Denmark:

from DKK 250 per pallet

Prices for delivery of pallets abroad:

from DKK 250 per pallet


All stock items can also be picked up directly at our address: Kausager 6, 6200 Aabenraa

For questions about delivery info and prices, please contact us at: anne@milcotec.com or +45 23 35 40 95